Order conditions
ONLINE orders
To order your paella or fideuá online, click on ONLINE ORDERS, once inside the online order section, select the way you want to receive your order (SHIPMENT or PICK UP IN PERSON). If you choose SHIPPING, you will have to include the shipping address, then it will ask you for the day and time, our online order hours are from 9:00 a.m. to 8:00 p.m. and the daily delivery schedule is from 1:00 p.m. to 4:00 p.m. . It is not necessary to start a section, but we do recommend that you sign up so that you are up to date with our offers and discounts. Then choose what you want us to send you home, if you need to make a comment about any product of the order, in each article you can write us what you need, remember that the minimum order is for two people. Once you have chosen the preferred products, click checkout. You have to accept the purchase policy and privacy policy box. Once we have your order we will start it, if for some reason we cannot serve your order at the requested time we will inform you. The payment of the order is made to the dealer, payment methods accepted cash and card.
WhatsApp orders
To order your paella or fideuá via WhatsApp, click on the WhatsApp button, once the chat is open, You will have the option to go to our catalog, there you will find all our products and be able to order through WhatsApp or click on the link and you will be redirected to our website and online orders. Our WhatsApp order schedule is from 9:00 a.m. to 8:00 p.m. and the daily delivery schedule is from 1:00 p.m. to 4:00 p.m. Then choose what you want us to send you home, if you need to make a comment about any product of the order, you cannot write it. Once the preferred products have been chosen, Once we have your order we will start it, if for some reason we cannot serve your order at the requested time we will inform you. The payment of the order is made to the dealer, payment methods accepted cash and card.
phone orders
To order your paella or fideuá via WhatsApp, click on the WhatsApp button, once the chat is open, You will have the option to go to our catalog, there you will find all our products and be able to order through WhatsApp or click on the link and you will be redirected to our website and online orders. Our WhatsApp order schedule is from 9:00 a.m. to 8:00 p.m. and the daily delivery schedule is from 1:00 p.m. to 4:00 p.m. Then choose what you want us to send you home, if you need to make a comment about any product of the order, you cannot write it. Once the preferred products have been chosen, Once we have your order we will start it, if for some reason we cannot serve your order at the requested time we will inform you. The payment of the order is made to the dealer, payment methods accepted cash and card.
Sales and shipping policy
The terms of sale are governed by the Spanish law of electronic commerce LSSI Law of Services of the Information Society. These terms of sale are subject to Law 7/1998, on General Conditions of Contract, to Royal Legislative Decree 1/2007, of Consumers and Users, to Royal Decree 1906/1999, which regulates Telephone or Electronic Contracting , to Organic Law 15/1999, on the Protection of Personal Data, to Law 7/1996, on the Regulation of Retail Trade, and to Law 34/2002, on Services of the Information Society and Electronic Commerce. In accordance with article 29 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce. All requests for orders made electronically, or by any other means offered by the company, will be considered contracts and these will be subject to current regulations. During the purchase process, the user must select the day and time of delivery and this will be within the delivery schedule, which is from 1:00 p.m. to 4:00 p.m. The estimated time to deliver the order may have variations due to circumstances beyond Paellas at home. The user may make a complaint or claim in relation to the service offered on the website, by email to the address info@paellasadomicilio.online, which appears in the footer of the website. Paellas at home will contact you at the email address you provide in order to respond to your complaint or claim as soon as possible. Likewise, there are complaint forms in our establishments. All shipments are subject to availability of the products in the establishment of choice, if there is a break in supply by Paellas at home, the establishment will contact the customer to report the situation. The shipping time is an estimate and may be less or greater, depending on the circumstance that may occur, such as for meteorological reasons, the address is not found, traffic, or any other circumstance outside the company. At the confirmation of the order, you accept the conditions of sale and shipping as the form of payment. If the user wishes to change the date and time of delivery, they must notify the establishment at least one hour in advance, before the order goes out for delivery, otherwise we cannot guarantee the change.
Right of withdrawal
Paella at home informs the User that they have no obligation to provide the consumer with a withdrawal document in order to revoke the contracting of the service offered through the web page, within the legal terms, as they are within the exceptions established in Article 102 and 103 of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, by virtue of which it is established that the right of withdrawal in contracts for the supply of goods made according to the consumer's specifications or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.